Refund policy

Returns: You have 14 days from the date of carrier delivery (USPS, FedEx, UPS, etc.) to return an item. This means you have 14 days from the date of delivery to initiate a return. Returns will only be accepted from the original buyer OR with a sales receipt if given as a gift.

To be eligible for a 100% refund, your item must be returned in the same condition that you received it, unworn and unused, and in its original packaging. You are of course free to try on your jewelry piece, but to ensure a 100% refund, please don’t continue to wear it if it’s the wrong size, it’s not what you expected or simply because you changed your mind! Returned items are subject to inspection, and if the item is in its original condition, we will initiate a refund to your original payment method within 3 business days. (It can take up to 7 days for your financial institution to process the refund back to your account.) 

Return shipping costs are the responsibility of the buyer. You can request a reduced cost return label from us that we’ll email to you and deduct from your refund (if you have a home printer, this option also lets you skip the trip to the post office!). We’ll let you know the cost beforehand so you can choose or refuse this option. If you’d like a reduced cost shipping label, email heather@handknottedjewelry.com

Restock fee: If upon inspection it is determined your item has been worn and will need to be cleaned and returned to stock as “worn” (scratches is the rhodium, a very dirty stone, etc.), a 20% restock fee will be deducted from your refund to account for us needing to re-offer it at a reduced cost under a “worn” or “used” notice to the next buyer.

Returned damaged or missing item: If an item is returned damaged (bent ring prongs or shank, bent earring posts, extremely scratched , etc.) or with missing components (without a chain, missing an earring, etc.), except in the case of carrier mishandling, no refund will be given and the item will be returned to the buyer.